Shipping Policy

At Greenman, every order is carefully packed by our team in Nelson, New Zealand, and sent with care using trusted overnight courier services.

While we use overnight delivery wherever possible, courier networks can occasionally experience delays. Please allow 2–5 business days from the date of your order for your parcel to arrive.

New Zealand Orders

Shipping Costs

  • Flat rate shipping is calculated at checkout based on your location.
  • Flat rate Shipping North and South Island - $7.50
  • Rural address shipping rate - $12.00
  • Orders over $99.00 – Free Shipping
  • We use tracked overnight courier services throughout New Zealand.

Order Processing

Our team processes orders Monday to Friday from our headquarters at:

Greenman
41 Tahunanui Drive
Nelson 7011
New Zealand

Orders placed before 4:00pm (NZST) Monday–Friday will be handled the same business day whenever possible.

Orders placed after 4:00pm, on weekends, or public holidays will be processed on the next business day.

Delivery Timeframes

Although we use overnight courier services, we recommend allowing:

  • 2–5 business days for delivery nationwide.
  • Rural addresses: Please allow an additional 1–3 business days.

Occasionally, severe weather, public holidays, or courier network delays may extend delivery times beyond our control.

Once your order has been dispatched, you'll receive an email containing your tracking information so you can follow your parcel's journey.

Tracking Your Order

As soon as your parcel leaves Greenman, we'll send you a tracking email.

If you have any questions about your shipment or your tracking hasn't updated after several business days, please contact our team and we'll happily investigate.

Delayed, Damaged or Missing Orders

If your parcel appears delayed, damaged, or has not arrived within the expected timeframe, please get in touch as soon as possible.

We'll work directly with the courier to investigate your shipment. Courier investigations generally take 1–5 business days.

If your parcel is confirmed as lost or damaged in transit, we'll arrange a replacement or appropriate resolution as quickly as possible.

Returns & Refunds

We stand behind the quality of every Greenman product.

If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery. Please include your order number along with photos where possible so we can resolve the issue promptly.

For health and safety reasons, we cannot accept returns of opened products or returns due to change of mind.

If your product is unopened, unused, and in its original condition, please contact us within 14 days of receiving your order and we'll advise whether a return or exchange can be arranged.

Sustainability

Looking after people also means looking after the planet.

Wherever possible, Greenman uses recyclable and responsibly sourced packaging materials. We encourage you to reuse or recycle your packaging to help reduce waste and support a healthier future for generations to come.